Last Updated: July 2026

At Poster Engineer, every artwork is printed, framed, and custom-made specifically for your order. Please review our Refund & Returns Policy before placing an order.

1. Made-to-Order & Non-Returnable Policy Because all our products are produced on demand, we do not accept returns, refunds, or exchanges for change-of-mind purchases.

This includes, but is not limited to:
– Change of mind after ordering.
– Selecting the wrong frame size, artwork design, or orientation.
– Personal preference regarding art style or color nuance.
– Incorrect or incomplete shipping address provided at checkout.
We strongly encourage you to review your order details and frame sizes carefully before completing your purchase.

2. Damaged, Defective, or Incorrect Orders (48-Hour Guarantee) If your package arrives damaged in transit, defective, or you receive the incorrect artwork, we will make it right.

To file a claim for a 100% Free Replacement, you must contact us within 48 hours of delivery.

Required Information for Claims: To process your replacement quickly, please email or message us with:
– Your Order ID (e.g., #PE-1002).
– Clear photographs or a short video showing the damaged product/defect.
– Clear photographs of the original protective packaging and shipping label.
– A brief description of the damage or issue.

3. Replacement Policy
– Once our support team verifies the damaged or incorrect item, we will dispatch a fresh replacement order to your original shipping address at zero additional cost.
– Replacement requests will only be approved if supported by the required photographs and submitted within the 48-hour delivery window.

4. Prepaid Refund Process
In rare scenarios where a replacement cannot be fulfilled (e.g., an item is discontinued or out of production), an approved monetary refund will be issued.
– Payment Source: Since all orders on Poster Engineer are 100% prepaid, approved refunds are credited back directly to your original payment method (UPI, Debit/Credit Card, or Net Banking).
– Processing Time: Once approved, refunds take 5–7 business days to reflect in your bank account, depending on your payment provider and banking institution.

5. Order Cancellation Window
– You may request an order cancellation within 2 hours of placing your order or before it enters our printing and framing queue.
– Once your artwork enters production, the order cannot be cancelled or modified because physical materials have already been used specifically for your order.

6. Non-Returnable Items
The following items are strictly non-returnable and non-refundable unless they arrive damaged or incorrect:
– Custom-printed or made-to-order framed artboards.
– Personalized artwork.
– Products damaged due to misuse, improper hanging, or physical neglect after delivery.